Family Affair ships out of Chesnee, S.C. Unfortunately we can not guarantee the exact date your order will arrive. We usually ship your order within 36 hours (excluding holidays). Remember Saturday and Sunday are not transit days with UPS. The East coast is 1 to 3 days, Mid west 3 to 4days, and the West coast may take a week. Next day, 2nd day and 3 day select are available if you need fast service.

Our cheese, candy creations, and chocolates may be affected by the heat. We take all precautions to pack every order with proper packaging. To the West coast we would suggest next day, 2nd day or 3 day select to insure the packages won't sit in hot trucks over a weekend.

Family Affair will send 2 confirmation e-mails. 1st when we receive your order and 2nd when we ship your order with tracking information.

When you see find an item you like click on it and then select form the pull down menu for flavor, color size or style. Then click add to cart. You can continue shopping or proceed to checkout and follow the promps for the information needed.

Family Affair strives to keep a well stocked inventory at all times, but we do run out occasionally. If an item is not available call (864) 431-5245 and we can offer you a substitute or get in in for you. Some of our items are seasonal and are not be available year round.

Family Affair recommends everyone use paypal. It is secure, safe and your information is protected. All major credit cards are accepted also. If you do not want Paypal you may print your order and mail it to us with your check or money order. Keep in mind this will slow down the processing of your order. We will ship when the check clears usually 7 business days.

Yes please call at (864) 431-5245 . We accept all major credit cards over the phone. We are available Monday thru Saturday 8 AM to 9 PM est with holiday extended hours.

We are required by law to collect sales tax in S.C. and N.C.

Unfortunately food items can not be returned. Our toy and gift items can be returned within 30 days of purchase with receipt. It may be exchanged for something of equal value or your money refunded in the same payment manner. Call us about any returns before you ship, Please repack your order, include a copy of your receipt, give a brief description as to why, include you phone number and e-mail address. A restocking fee of 5% is charged for returned products. Orders can be cancelled within 36 hours of order placement by caliing (864)431-5245 or emailing us. Refunds are sent thru Paypal or by check.

If the product is broken during shipment, please keep the original packing. Every package is insured. It will be replaced or refunded.